The Forestry Helpdesk
provides support for the software listed below. The programs are listed
by group.
- Application documentation
can be found by clicking on the program name hyperlink.
- Applications not on the list below are not supported by Forestry Helpdesk.
- Version and service pack (SP) numbers listed are the most recent. Older versions may be
supported if your system or special software will not work with the
updated service pack or version. Please note dates that some software versions and
operating systems will no longer be supported.
- Contact the Forestry Helpdesk if you have questions.
- OSU Software License Information
- Some assistance is provided for the installation of Specialized Applications
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PC OS |
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Windows XP |
SP1 |
Full |
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Windows 2000 |
SP3 |
Full |
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EFFECTIVE
JULY 1, 2002, Microsoft is no longer providing support for Windows NT
or Windows 98; Windows 95 has been in Microsoft's non-supported phase
for over a year. Subsequently, we will no longer be able to
support nor allow these older operating systems to remain on our
network as Microsoft is no longer release security patches for the
OSes and they have become a security risk. |
| HANDHELDS
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| |
Palm OS Handhelds |
|
|
| |
Pocket PC (Windows CE3.0/PPC 2002) |
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MAC OS |
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MacOS
|
X
|
Limited by Helpdesk. May outsource for full support. |
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Unix OS |
| |
Unix
|
|
Full |
Databases and
Modeling Tools
Electronic
Mail and Schedulers
Forestry
Applications
GIS,
CAD, and Image Analysis
Graphics
and Multimedia
Internet
Tools
OSU
Database Tools
Publishing
Software
Spreadsheet
Software
Statistics and Numerical Analysis
Utilities
Web Tools
Word Processing Tools
Additional Support for FRESC-BRD
Staff
Support Levels
- Full - Helpdesk will install, trouble-shoot, and try
to answer all questions (in some cases with support coming from
Tier 2). Workshops (introductory and more advanced) and occasional
one-on-one training are available for all Forestry Computing clients
except undergrads.
- Limited - Helpdesk will install, trouble-shoot, and
answer basic questions. For most applications introductory workshops
are available for all Forestry Computing clients except undergrads.
- Install - Helpdesk will install the application and
see that the program starts up properly. How-to support and
troubleshooting support beyond launching the application is not
provided by Helpdesk. Upon user request, Helpdesk can set up message
forums (Public Folders in Exchange) and user managed mailing lists
to assist the application's user base in providing their own application
support.
How-to support for Forestry Applications is provided by
the faculty member listed.
How
to find version information
- The software
version for most programs can be found on the Help menu, click
Help | About Program
Name
- Windows
operating system information can be found by right clicking on
My Computer. Select Properties. In the System
Properties window select the General tab.
Code Key
- 1Installed
as part of Microsoft Office 2000/XP Suite
- 2Installed
as part of Corel Suite.
- 3University
Site License.
- 4Floating
Licenses available throughout the college.
- 5Available
but not universally installed.
- 6
5 Simultaneous license use.
- 7
Includes Arc Workstation and Arc Desktop
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